Play Safe Together

Frequently Asked Questions

Below you will find answers to many frequently asked questions about our operational adjustments.

Managing Attendance Capacity

Yes, we are limiting attendance at our theme parks during our phased reopening.

Social distancing guidelines are limiting the capacity of the park on a daily basis. Guests will experience limited capacity on rides and attractions as well as in certain buildings and walkways throughout the park.

A majority of the attractions and experiences within the parks are scheduled to open. Select experiences will not be available during this phase, and some queue experiences may be slightly altered as we implement our new procedures.

The guidelines for operation require social distancing in our restaurants and shops. We will be following those guidelines and will be reducing capacity at restaurants and in shops. Additionally, buffet restaurants on-park will now be served cafeteria-style.

Maintain A Safe And Healthy Environment

While you are with us, you are expected to comply with the following*:

  • Respect each other as well as our employees; verbal abuse of other guests or our employees will not be tolerated.
  • Wear a mask covering nose and mouth in areas where you cannot socially distance outdoors while on property, except while eating or drinking. You should be stationary and maintain appropriate Social Distancing while eating and drinking.
  • Refrain from fighting, horseplay, taunting or threatening remarks & gestures.
  • Do not create disruption with behavior that is unruly, disruptive or illegal.
  • Weapons are not allowed on the premises, including knives with blades longer than 3 1/2 inches.
  • Follow instructions from employees regarding operations and procedures.

Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Wild Adventures have their Ticket revoked or confiscated by Wild Adventures here with no refund of any amount paid therefor. Upon such revocation or confiscation, the applicable Guest and all members of their party shall have no right to remain in, on, or about the Property. Wild Adventures reserves the right to ban such individuals from future admission to all or any of its Properties or from participation in any Herschend Family Entertainment Activities.

*A full list of Terms and Conditions applicable to your visit are set forth in the Terms of Sale, which may be found online at WildAdventures.com or picked up at Guest Services. Your purchase of a Ticket and entering the premises constitutes your agreement to and acceptance of the Terms of Sale.

For the protection of each other and our guests, our employees will wear masks. Our guests (2 years and older) will also be required to wear a face mask or face covering except for meal times and on water rides. Guests are encouraged to bring their own masks.

Facial coverings in line with CDC’s guidelines are considered appropriate for your visit, and should cover an individual’s nose and mouth. Costume masks and veils will not be considered as facial coverings and are not permitted.

Masks will be required on all rides, except water rides or waterpark attractions at Wild Adventures due to the dynamics of the attractions.

Masks are not required on water attractions at Splash Island Waterpark due to the dynamics of the attractions.

We have arranged tables and seating so that guests can remove their face coverings while they eat. But we ask that they wear them at all other times.

Prior to entry, guests (and employees) will have a contactless temperature screening.

Touchless temperature screenings will be conducted prior to admittance. Anyone displaying a temperature of 100. 40 Fahrenheit or above will be directed to an additional location for rescreening and assistance. Guests with a fever exceeding 100.40 Fahrenheit will not be permitted entry. Additionally, anyone who traveled in the same vehicle with that guest will not be permitted entry. Refunds or rain checks may be offered.

We will be screening all employees, vendors and our guests prior to entry into one of our facilities.

Guests not feeling well, should choose another day to visit. In addition, employees not feeling well will be sent home.

Yes. According to the Centers for Disease Control (CDC): “Even after getting the COVID-19 vaccine, you should still wear a well-fitting mask that covers your nose and mouth when around others.” This applies to guests age 2 and above. Specific exceptions will be granted including the below, but only when 6 ft. of social distancing space outside your family unit is maintained:

  • Children 1 and younger

  • While actively eating or drinking – both at a restaurant or while walking/sitting

  • When taking photos

  • While swimming or on an attraction where you will get wet (water slides/rides)

  • While showering/changing clothes in an approved water park facility

  • While in a lounge chair or occupying a private, rented space (Such as Cabanas at water parks) if 6 ft. can be maintained between groups.

Masks and Face Coverings

As of April 2, 2021 we have adjusted our COVID-19 safety requirements to the following:

  • Per the CDC’s guidelines on safe outdoor activities, our outdoor areas, where six feet of distance can be maintained between parties, are now mask-optional spaces.

  • Guest masking is required at all ticketing areas, park entry, on rides and trams, in queues, all indoor areas and areas where guests cannot socially distance outdoors.

  • Guests and employees are still required to participate in a self-assessment health screening prior to entry, but temperature checks are no longer part of the process.

  • Areas of the property where masks are will be clearly marked and strictly enforced.

  • Employees will continue to wear masks at all times while on the property.

As knowledge about COVID-19 has evolved, the CDC updated its recommendations and guidelines related to COVID-19. We are confident that our updated policies, which follow the CDC’s guidelines, will make our properties even more accessible while maintaining a safe and family-friendly environment.

The current CDC guidelines state that as long as six feet of distance can be maintained between parties outdoors, it is safe to not wear a mask.

Yes, all employees and vendors are required to wear masks. Employees are either issued (2) washable reusable masks or provided a clean mask when they arrive and will wear throughout their shift. Staff have also been thoroughly trained on hygiene practices.

If you have a disability that prevents you from wearing a face covering/mask, our alternative accommodation is for you to bring a face shield to wear during your visit. Face shield must cover nose and mouth. Wearing a face shield as an accommodation must be approved by our customer service center. Please note that face shields are not permitted on rides and attractions, and guests will have to switch to a face covering/mask for those experiences.

COVID-19 is worldwide pandemic. A significant portion of individuals with COVID-19 lack symptoms and that even those who eventually develop symptoms can transmit the virus to others before showing symptoms. The CDC has determined that wearing a cloth face covering or mask can slow the spread of COVID-19. Because the contraction of COVID-19 places a direct threat on the health of our guests and employees, cloth face coverings or masks are required of all guests. We will continue to monitor the situation going forward.

The state of medical knowledge is evolving, however, the CDC has currently determined that the virus spreads from person-to-person contact. People can be infected and show no symptoms and therefore spread the disease. Wearing a mask or face covering reduces the likelihood of spreading the virus through airborne respiratory droplets, when talking, sneezing, and coughing. Therefore, the CDC recommends widespread use of cloth masks when six feet of social distancing cannot be maintained.

Wearing a mask or face covering in designated required areas shows mutual respect and care for fellow guests and hosts, when social distancing requirements cannot be maintained.

Guests will only be granted access to the property if they arrive wearing an appropriate and approved face covering. Once in the park, masks are not required in outdoor areas with ample space (more than six-feet). Mask-required areas, such as outdoor areas where six-feet of distance cannot be maintained and all indoor spaces, are clearly designated and marked with visual and written signage.

Additional exceptions are made for the following circumstances:

  • Children 1 and younger

  • While actively eating or drinking – both at a restaurant or while walking/sitting

  • When taking photos

  • While swimming or on an attraction where you will get wet (water slides/rides)

  • While showering/changing clothes in an approved water park facility

  • While in a lounge chair or occupying a private, rented space (Such as Cabanas at water parks) if 6 ft. can be maintained between groups.

Guests are encouraged to bring a mask with them when visiting. However, masks will be provided for guests in need. We recommend reviewing the CDC's webpage on appropriate daily-use facemask for additional guidance.

Yes. According to the Centers for Disease Control (CDC): “Even after getting the COVID-19 vaccine, you should still wear a well-fitting mask that covers your nose and mouth when around others.” This applies to guests age 2 and above. Specific exceptions will be granted including the below, but only when 6 ft. of social distancing space outside your family unit is maintained:

  • Children 1 and younger

  • While actively eating or drinking – both at a restaurant or while walking/sitting

  • When taking photos

  • While swimming or on an attraction where you will get wet (water slides/rides)

  • While showering/changing clothes in an approved water park facility

  • While in a lounge chair or occupying a private, rented space (Such as Cabanas at water parks) if 6 ft. can be maintained between groups.

Under the current guidelines, we are requiring people who have been vaccinated to adhere to the safety standards.

Ride & Attractions Capacity Management & Sanitation

We will be limiting capacity on rides and attractions. You may see ride vehicles with empty seats to help aid in physical distancing. Floor markings will be placed in queue areas to help ensure social distancing. Hand sanitizer will also be positioned in attraction areas for guests to sanitize their hands before and after riding an attraction.

Food Safety

Yes, most of our dining establishments will be open. We have implemented new operational procedures to keep our guests and employees safe including social distancing measures, frequent cleaning and food safety training.

Yes, capacity will be limited inside our restaurants to allow for adequate social distancing measures.

Increased Focus On Cleanliness

We take cleanliness and hygiene seriously and we will be increasing efforts to help prevent the spread of germs. We’re adding hand-sanitation and portable hand washing stations throughout the park, rigorous and frequent cleaning of highly touched surfaces and increased hygiene signage in public and employee areas. We’re following guidelines from the CDC on prevention and encourage our guests to do the same.

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In addition, we are providing alcohol-based hand sanitizer throughout the parks and attractions. Also, our employees will be cleaning and disinfecting frequently touched objects and surfaces frequently throughout the day.

CDC guidelines recommend frequent hand washing as a way to stop the spread of germs and help prevent the spread of communicable diseases.

Season Passholder FAQs

We communicated to current Season Passholders a few weeks ago that their 2020 Season Pass would be valid through December 2021.

General FAQs

We are committed to making our time together as safe as we can. For all of our safety, we have adopted a variety of operating procedures in accordance with the CDC and state recommendations to help reduce the spread of germs. These new health and safety measures will help us play safe together.

Our intent is to create a great experience for you and your family while being responsible in helping to reduce the exposure to COVID-19.

Splash Island Waterpark

Overall, our water park will follow the same guidelines and procedures as the other theme parks. Some of the specific measures we’re taking to implement social distancing are: Attendance reductions, attraction capacity limits, enhanced sanitation, more hand sanitation opportunities for guests, temperature screening for guests, hosts and vendors.

For raft rides, only one travel party will be allowed to ride in a single raft. Please note that our standard height and weight requirements will be applicable.

Lounge chairs will be placed in a fashion that allows travel parties to sit together, while also maintaining at least six feet of distance between other guests.

Face masks or face coverings are required when guests cannot socially distance. They will not be required on slides, in pools and when in lounge chairs.

Lifeguards who are working positions at the top of rain play structures and those in rescue ready positions (wearing a rescue tube) will not wear a mask. Attraction attendants and lifeguards who are not wearing a rescue tube will wear a mask.