Play Safe Together
Frequently Asked Questions
Yes, we are limiting attendance at our theme parks during our phased reopening.
Social distancing guidelines are limiting the capacity of the park on a daily basis. Guests will experience limited capacity on rides and attractions as well as in certain buildings and walkways throughout the park.
A majority of the attractions and experiences within the parks are scheduled to open. Select experiences will not be available during this phase, and some queue experiences may be slightly altered as we implement our new procedures.
The guidelines for operation require social distancing in our restaurants and shops. We will be following those guidelines and will be reducing capacity at restaurants and in shops. Additionally, buffet restaurants on-park will now be served cafeteria-style.
For the protection of each other and our guests, our employees will wear masks. Our guests (3 years and older) will also be required to wear a face mask or face covering except for meal times and on water rides. Guests are encouraged to bring their own masks.
Facial coverings in line with CDC’s guidelines are considered appropriate for your visit, and should cover an individual’s nose and mouth. Costume masks and veils will not be considered as facial coverings and are not permitted.
Masks will be required on all rides, except water rides or waterpark attractions at Wild Adventures due to the dynamics of the attractions.
Masks are not required on water attractions at Splash Island Waterpark due to the dynamics of the attractions.
We have arranged tables and seating so that guests can remove their face coverings while they eat. But we ask that they wear them at all other times.
Prior to entry, guests (and employees) will have a contactless temperature screening.
Touchless temperature screenings will be conducted prior to admittance. Anyone displaying a temperature of 100. 40 Fahrenheit or above will be directed to an additional location for rescreening and assistance. Guests with a fever exceeding 100.40 Fahrenheit will not be permitted entry. Additionally, anyone who traveled in the same vehicle with that guest will not be permitted entry. Refunds or rain checks may be offered.
We will be screening all employees, vendors and our guests prior to entry into one of our facilities.
Guests not feeling well, should choose another day to visit. In addition, employees not feeling well will be sent home.
Per the recommendation of the Centers for Disease Control and Prevention (CDC), face coverings/masks are required for all guests ages 3 and up and employees at this time, with some exceptions. The purpose of masks is to keep respiratory droplets from reaching others to aid with source control. Masks with one-way valves or vents allow exhaled air to be expelled out through holes in the material. This can allow exhaled respiratory droplets to reach others and potentially spread the COVID-19 virus. Therefore, per CDC recommendation, we do not allow masks if they have an exhalation valve or vent.
Some of the exceptions where masks are not required are while eating, drinking, on water park attractions and when in designated “mask-free” zones while maintaining social distancing.
If you have a disability that prevents you from wearing a face covering/mask, our alternative accommodation is for you to bring a face shield to wear during your visit. Face shield must cover nose and mouth. If face shields are used without a mask, they should wrap around the sides of the wearer’s face and extend to below the chin. Wearing a face shield as an accommodation must be approved by our customer service center. Please note that face shields are not permitted on rides and attractions, and guests will have to switch to a face covering/mask for those experiences.
Yes, all employees and vendors are required to wear masks. Each employee is provided a clean mask when they arrive and will wear throughout their shift. Staff have also been thoroughly trained on hygiene practices.
If you have a disability that prevents you from wearing a face covering/mask, our alternative accommodation is for you to bring a face shield to wear during your visit. Face shield must cover nose and mouth. Wearing a face shield as an accommodation must be approved by our customer service center. Please note that face shields are not permitted on rides and attractions, and guests will have to switch to a face covering/mask for those experiences.
COVID-19 is worldwide pandemic. A significant portion of individuals with COVID-19 lack symptoms and that even those who eventually develop symptoms can transmit the virus to others before showing symptoms. The CDC has determined that wearing a cloth face covering or mask can slow the spread of COVID-19. Because the contraction of COVID-19 places a direct threat on the health of our guests and employees, cloth face coverings or masks are required of all guests. We will continue to monitor the situation going forward.
The state of medical knowledge is evolving, however, the CDC has currently determined that the virus spreads from person-to-person contact. People can be infected and show no symptoms and therefore spread the disease. Wearing a mask or face covering reduces the likelihood of spreading the virus through airborne respiratory droplets, when talking, sneezing and coughing. Therefore, the CDC recommends widespread use of cloth masks when 6 ft. of social distancing cannot be maintained.
In these unprecedented times, wearing a mask or face covering shows mutual respect and care for fellow guests and our team members who serve you while visiting the park.
Guests will be expected to wear a mask or face covering while on property. Specific exceptions will be granted including the below, but only when 6 ft. of social distancing space outside your family unit is maintained:
Children 2 and under
Eating or drinking – both at a restaurant or while walking/sitting
When taking photos
While swimming or on an attraction where you will get wet (water slides/rides)
While showering/changing clothes in an approved water park facility
While in a lounge chair or occupying a private, rented space (Such as Cabanas at water parks) if 6 ft. can be maintained between groups.
We will be limiting capacity on rides and attractions. You may see ride vehicles with empty seats to help aid in physical distancing. Floor markings will be placed in queue areas to help ensure social distancing. Hand sanitizer will also be positioned in attraction areas for guests to sanitize their hands before and after riding an attraction.
Yes, most of our dining establishments will be open. We have implemented new operational procedures to keep our guests and employees safe including social distancing measures, frequent cleaning and food safety training.
Yes, capacity will be limited inside our restaurants to allow for adequate social distancing measures.
We take cleanliness and hygiene seriously and we will be increasing efforts to help prevent the spread of germs. We’re adding hand-sanitation and portable hand washing stations throughout the park, rigorous and frequent cleaning of highly touched surfaces and increased hygiene signage in public and employee areas. We’re following guidelines from the CDC on prevention and encourage our guests to do the same.
In addition, we are providing alcohol-based hand sanitizer throughout the parks and attractions. Also, our employees will be cleaning and disinfecting frequently touched objects and surfaces frequently throughout the day.
CDC guidelines recommend frequent hand washing as a way to stop the spread of germs and help prevent the spread of communicable diseases.
We communicated to current Season Passholders a few weeks ago that their 2020 Season Pass would be valid through December 2021.
All current Season Passholders will receive a Flexible Bring-A-Friend ticket valid through December 2020. To redeem this Flexible Bring-A-Friend ticket, visit the park to pick up the printed ticket.
We are committed to making our time together as safe as we can. For all of our safety, we have adopted a variety of operating procedures in accordance with the CDC and state recommendations to help reduce the spread of germs. These new health and safety measures will help us play safe together.
Our intent is to create a great experience for you and your family while being responsible in helping to reduce the exposure to COVID-19.
In accordance with the social distancing guidelines, some of our shows and special events have been temporarily closed or cancelled.
Our 2020 All-Star Concert Series has been postponed, and we are currently working to reschedule artists for 2021.
Celebrate America Week, Kid-O-Ween, Terror in the Wild and Wild Adventures Christmas are scheduled to continue as planned.
For raft rides, only one travel party will be allowed to ride in a single raft. Please note that our standard height and weight requirements will be applicable.
Lounge chairs will be placed in a fashion that allows travel parties to sit together, while also maintaining at least six feet of distance between other guests.
Face masks or face coverings are required when guests cannot socially distance. They will not be required on slides, in pools and when in lounge chairs.
Lifeguards who are working positions at the top of rain play structures and those in rescue ready positions (wearing a rescue tube) will not wear a mask. Attraction attendants and lifeguards who are not wearing a rescue tube will wear a mask.